Privacy Policy

1. Who is responsible

MWA Marketing Management, a Dubai sole establishment under Professional Licence 1651327 and Commercial Register 2923057, is responsible for personal information covered by this Policy. Website: https://mwaconsultancy.com. Privacy contact: anasakram.connect@gmail.com.

2. Information we collect

• Identity and contact information, including name, email, telephone number, company, role, country and billing address.
• Enquiry and client information, including messages, briefs, files, goals, approvals, call notes and service history.
• Account and course information, including enrolment, progress, downloads, submissions and support requests.
• Transaction information, including products, price, currency, invoice and payment status. Full card details are generally handled by the payment provider.
• Technical and usage information, including IP address, browser, device, approximate location, referral source, pages viewed, events, identifiers and cookie choices.
• Marketing preferences and interactions with emails or advertising.
• Testimonials, reviews, survey responses or recordings you choose to provide.

3. How we collect information

We collect information directly from you, automatically through the website and permitted cookies, from providers supporting our services, and from public or business sources where lawful. If you give us another person's information, you must have authority to do so.

4. Why we use information

• Respond to enquiries and take steps requested before a contract.
• Deliver consulting, courses, digital products, support and account access.
• Process transactions, maintain invoices and meet legal, tax and accounting duties.
• Secure, operate, troubleshoot and improve the website and services.
• Prevent fraud, enforce agreements and handle disputes.
• Send requested updates and permitted marketing with an unsubscribe option.
• With consent where required, use analytics and advertising technologies to measure campaigns, understand audiences and retarget advertising.

Depending on the applicable law, our grounds include performance of a contract, steps before a contract, legal obligation, legitimate interests and consent. Where consent is required, you may withdraw it going forward.

5. Meta Pixel, Google advertising and retargeting

If you accept advertising cookies, MWA may use Meta Pixel, Google Ads tags and related technologies. These tools may record events such as page visits, button clicks, form activity or purchases; associate activity with browser or device identifiers; measure advertising; create or exclude advertising audiences; and help show relevant MWA ads on Facebook, Instagram, Google and participating services.

Meta and Google may receive technical identifiers and event information and process it under their own terms and privacy notices. Where required, these technologies remain disabled until you actively consent. You can reject them or later withdraw consent using the Cookie Settings link. We do not promise that browser-level or platform-level controls will remove information already lawfully received by a provider.

6. Google Analytics and Tag Manager

If analytics cookies are accepted where required, Google Analytics may help us understand traffic, page performance and user journeys. Google Tag Manager may be used to control website tags; it is not itself a reason to collect extra information. We configure these tools with reasonable data-minimisation and consent controls.

7. Payments and service providers

We may share information with providers needed for hosting, forms, email, customer management, analytics, advertising, scheduling, video calls, payment processing, accounting, course delivery, cloud storage, security and professional advice. Payment providers shown at checkout process payment credentials under their own privacy notices. We share only what is reasonably necessary for the relevant purpose.

8. International transfers

MWA is based in the UAE and may use providers operating in other countries, including the United States and Europe. Where required by applicable law, we use recognised safeguards such as contractual protections or approved transfer mechanisms. You may contact us for information about relevant safeguards.

9. Data retention

• Unsuccessful general enquiries: normally up to 24 months after the last meaningful contact.
• Client, order, invoice and transaction records: normally up to 7 years, or longer where a legal claim or authority requires it.
• Course and account records: while the account is active and normally up to 3 years afterward, unless a longer period is required for transactions or disputes.
• Marketing records: until you opt out or the information is no longer useful, with a minimal suppression record retained to respect the opt-out.
• Consent and cookie records: normally up to 24 months, subject to refresh when practices or legal requirements change.

10. Security

We use reasonable administrative, technical and organisational measures designed to protect information from loss, misuse, alteration and unauthorised access or disclosure. No online system can guarantee absolute security. You must protect your passwords and notify us of suspected misuse.

11. Your privacy rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent or information about processing and transfers. You may unsubscribe from marketing at any time.

Send requests to anasakram.connect@gmail.com. We may verify identity and respond within the period required by law. You may complain to the competent UAE authority or, where relevant, an EEA data protection authority, the UK Information Commissioner's Office or the Office of the Australian Information Commissioner. Certain US state rights may apply depending on location, activity and legal thresholds.

12. Sale or sharing of personal information

MWA does not sell personal information for money. Some US state laws may define disclosures for cross-context behavioural advertising as a sale or sharing. Where those laws apply, we will provide the required notice and opt-out mechanism.

13. Marketing messages

We send promotional email, SMS or similar communications only where permitted. You can unsubscribe through the message or by contacting us. Necessary service, purchase and account messages may still be sent.

14. Children

The website and paid offers are intended for adults and are not directed to children. We do not knowingly collect children's information without the consent or authority required by law.

15. Testimonials and communities

We obtain appropriate permission before publicly using an identifiable testimonial, image, case study or recording. Course and community participants must not disclose another person's personal or confidential information without permission.

16. Changes and contact

We may update this Policy as practices, providers or laws change. The updated date will be shown above and material notice will be given where required. Questions and requests: anasakram.connect@gmail.com.